Ramco OnDemand ERP offers spectrum
of services to resolve maintenance issues. We identify areas
of improvement and enhance the solution to meet your changing
businesses.
Software Maintenance
With each new license, you get renewable, worry-free access
to:
Comprehensive data security services
Software Upgrades
Responsive customer support
Online Query Tracking
24x7 software support for business
Online self help functions you can use anywhere, anytime
Online Query Tracking
This web-based system enables users
to record their observations and queries during operation over
the web. It immediately generates unique token ID which becomes
the reference point until the closure of a query. Depending
on the nature of the query, the support team will provide an
appropriate solution / answer either through mail or by phone
or through our channel partners.
Updates
New features and functionalities are
constantly updated into the product. Unique requirements of
the users are incorporated at periodic intervals and rolled
out to users, after effective testing. Further, changes are
made whenever latest technologies and new versions are introduced.
Data Security
Comprehensive data security services
backed by round-the-clock video surveillance, fire safety systems
and authorized access, ensure that information is available
and secure at all times. The Data Center in Ramco Systems is
certified for BS7799 and ISO27001 standards. Periodic checks
are undertaken to review and enhance the data security standards
and procedures.
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